Client Care
Frequently Asked
Clear, honest answers about our metals, craftsmanship, hallmark certifications, and delivery.
Is your silver jewellery real silver?
Yes. Every silver piece is certified 925 sterling silver stamped with the official 925 hallmark. It is finished through our multi-stage hand-burnishing process in Jaipur to give it a warmer, deeper heirloom lustre. It is genuine silver, exceptionally finished — we never present it as cheap costume jewellery.
How long will the finish last?
With standard care (keeping away from direct perfumes, chlorinated pools, and abrasive chemicals), our liquid anti-tarnish rhodium and warm gold dip retains its rich radiance for years. Should you ever wish to re-polish or re-plate your piece after years of wear, our Jaipur atelier offers lifetime care support.
How are deliveries handled and insured?
Every shipment is sent via armored courier partners across India and fully insured FedEx Priority internationally. All parcels are packaged in discreet tamper-evident luxury presentation boxes, requiring signature upon delivery.
Can I commission a bespoke piece or family heirloom remake?
Absolutely. Our founder Yuvraj Soni works directly with clients on bespoke temple jewellery and diamond solitaires. Typical turnaround is 4 to 6 weeks. Visit our Custom Order page or message our WhatsApp concierge to begin.